1. Introduction

TrueLabs Research operates truelabs.ca. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or place an order. By using our website, you agree to this policy.

2. Information We Collect

• Order information: Name, email address, shipping address, and order details.
• Payment information: We do not store payment details. E-Transfers are processed through your bank.
• Usage data: Pages visited, browser type, and IP address via Google Analytics.
• Communications: Emails sent to our support team.

3. How We Use Your Information

• Process and fulfill orders
• Send order confirmations and shipping notifications
• Respond to customer service inquiries
• Improve our website and services
• Comply with legal obligations

4. Data Sharing

We do not sell or rent your personal information. We share data only with shipping carriers to deliver orders, Google Analytics for performance tracking, and legal authorities if required by law.

5. Cookies

We use essential cookies (shopping cart, session), analytics cookies (Google Analytics), and marketing cookies (Google Ads). You may disable cookies in your browser settings, though some features may not function properly.

6. Data Retention

Order information is retained for a minimum of 7 years as required by Canadian tax law. Contact us to request deletion of personal data, subject to legal requirements.

7. Your Rights (PIPEDA)

Under Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to access, correct, or request deletion of your personal information, and to withdraw consent for non-essential data processing.

8. Security

We use SSL encryption for all data transmission and implement industry-standard security measures to protect your personal information.

9. Contact Us

Email: support@truelabs.ca
Website: truelabs.ca